Refund policy

Base Auto Parts & Marine – Return & Refund Policy

At Base Auto Parts & Marine, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a 30-day return policy from the date you receive your item.

Eligibility for Returns

To qualify for a return:

• Items must be unused, in the same condition you received them
• Must include all original tags and be in original packaging
• A receipt or proof of purchase is required

To start a return, contact us at info@baseapm.com. Approved returns should be sent to:

Base Auto Parts & Marine
475 W. Channel Islands Blvd, Ste 105
Port Hueneme, CA 93041

Once your return is accepted, we’ll send you a prepaid return shipping label and clear instructions. Returns sent without prior approval will not be accepted.

Questions? Email us any time at info@baseapm.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is:

• Damaged
• Defective
• Incorrect

Contact us immediately so we can make it right.

Non-Returnable Items

We do not accept returns for:

• Custom or special order parts
• Electrical components (if installed or opened)
• Hazardous materials, flammable liquids, or gases
• Sale or clearance items and gift cards

If you’re unsure, just email us and we’ll help you out.

Exchanges

Need something different? The quickest way is to return your original item and place a new order once your return is approved.

EU Customers – 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be:

• Unused
• In original condition and packaging
• Accompanied by proof of purchase

All eligible returns may be subject to a 10% restocking fee, which will be deducted from your refund amount. This fee helps cover processing, inspection, and repackaging costs.

The restocking fee does not apply to:
- Returns due to defective, damaged, or incorrect items
- Exchanges for the same item

Returns of special order, oversized, or bulk items may be subject to a higher restocking fee (up to 20%). If you’re unsure, just reach out to us at info@baseapm.com before initiating your return.

Restocking Fee

Refunds

Once your return is received and inspected, we’ll notify you of the refund decision. If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks or credit card companies may take additional time to process your refund.

If more than 15 business days have passed since your return was approved, please contact us at info@baseapm.com.